Frequently Asked Questions


Appointments:

Do I need an appointment to try on dresses?

At Luxe Bridal we do prefer appointments for bridal and bridesmaid gowns and will give first priority to our clients with appointments. However, we will certainly do our best to accommodate those clients who feel like dropping in.

Do I need to bring anything when I come to try on gowns?

We have everything here that you need to try on gowns… bustiers, shoes, veils....!


General:

What is the price range for the gowns at Luxe Bridal Boutique?

We try to offer something for all budgets. Our wedding dresses range from about $1,200 up to $5,000; our bridesmaids run from $275 to $310; mother's and special occasion dresses run from $200 to $320; and flower girl, jr. bridesmaids dresses range from $120 to $200.

Are your gowns all special order, or do you also sell off-the-rack?

All of our gowns & separates are special order, though we do sell our samples off-the-rack for bridal emergencies. Keep in mind that there is a limit to how many sizes up or down that a dress can be altered.

Are all of your gowns listed online?

Yes, we list all of our designers on our website. For each of the designers listed, we carry a wide selection of styles, but we might not carry the entire line. We recommend that you follow the links on the Designers page and browse each line on the manufacturer's website. If you see something you like, give us a call and we'll tell you if we carry it in our store. Remember, even if we don't have the dress you're looking for, there may be a trunk show coming up or we can make arrangements to have the dress brought in for you!

What sizes are your samples?

Our sample wedding dresses are generally between size 8 and size 14. Please keep in mind that we are a small boutique and therefore it is impossible for us to stock every size and color. Fortunately, we can clip a dress to give you a good idea of how the gown will look in your size.

When should I start shopping for my wedding?

Usually brides shop for their wedding dress 9 months to a year before their wedding date, as many special order gowns take 4-6 months to come in. Tighter timelines can sometimes be accommodated by buying off-the-rack or by requesting a rush order. Bridesmaid dress shopping is normally done after the wedding dress is purchased about 4-6 months before the wedding. The same goes for mother of the wedding dresses. Flower girls are usually shopped for closer to the wedding because the little girls are growing so fast that they may grow out of the dress if you order too early.

Can I store my dress at Luxe Bridal Boutique until my wedding?

After your gown has been paid for in full, we are happy to store the dress in our shop until your first fitting.

What is a trunk show?

From time to time, we will borrow the rest of a designer's line for a special event called a trunk show. This gives our customers a chance to try on styles that we don't normally carry. During trunk shows we offer a 10% discount on anything ordered from the line we're promoting. Bridal appointments during trunk shows fill up fast, so please make your appointment early.

What is your return/exchange policy?

All sales are final. Please choose carefully!


Ordering:

When should I order my gown?

We recommend ordering your gown at least 6-9 months before your wedding. Since most gowns take about 4-6 months to come in, this leaves time for alterations and custom changes.

Can I order a gown from one of your designers if you don't have it in the store?

We can order any dress as long as we carry that designer's line. If you see a style on the designer's website that we don't carry in our shop, we may be able to borrow the dress from the designer. Otherwise, there might be a trunk show coming up where you will be able to try the dress on. All you have to do is ask!

How long does it take to order bridesmaid dresses?

We recommend ordering bridesmaids dresses 4-6 months before the wedding. To ensure all your dresses are cut from the same dye lot, all bridesmaid orders are placed at the same time. Keep in mind that it may be difficult to get everyone's measurements in a timely manner, especially for larger groups.

What if I don't know my size?

That's okay, we'll measure you. Bridal sizes are different from other garments, so even if you think you know what size you are, we'll make sure before you order that we have all your measurements.

Do your dresses come in custom lengths?

Most designers offer a custom "hollow to hem" measurement for an additional fee. If you're not sure what shoes you will be wearing that's ok. You can use a pair with the heel height you want and shop for your shoes later. If you find that your dress needs altering when it arrives at Luxe, we can refer you to a highly recommended seamstress in the area.

Do you require a deposit to order a gown?

We require a non-refundable 50% deposit to order a gown. We accept Visa, Master Card, Debit, or Cash. The balance of your order is due 30 days from when your dress arrives at Luxe. All dresses must be paid for in full before alterations can begin.




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206 & 208 Dalhousie St, Ottawa, ON K1N 7C8   (613) 241-LUXE   Contact Us

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